Dedicated to Resolving Issues Quickly and Efficiently

We are honored by repeat customers. That's why we're so committed to your satisfaction and a quick resolution to any issues that may arise. Our Complaint and Corrective Action Tracking System (CCATS) is designed to do just that.

SIMCO Electronics implemented CCATS to capture, document, and resolve any complaints received regarding our products and services. We view customer complaints as opportunities to:

• Identify overlooked issues with process, products, or people
• Drive continuous improvement across the board
• Quickly resolve issues to our customers' satisfaction

SIMCO's CCATS system is designed to be proactive, not reactive, and enables employees to be fully empowered to solve any problem that may arise.