What Is Push-Pull and How Will It Help Field Service Engineers?

In precision-driven, safety-critical industries, even a small calibration delay can set off a chain reaction that impacts uptime, compliance, and customer trust. No one feels that pressure more than field service engineers (FSEs). Their ability to support customers, especially those depending on medical devices, diagnostic equipment, and other life-impacting technologies, rests on having the right calibrated tools at the right time. When a tool is out for calibration, everything slows down.

This is exactly why SIMCO created the Field Service C.A.R.E. Package (Calibrated Asset Readiness & Exchange). At the heart of this program is SIMCO’s signature operational model: the Push-Pull Advantage, a proactive, readiness-first approach built specifically to eliminate downtime and compliance risk for field teams.

From Downtime to Readiness: The Push-Pull Concept

Traditional calibration models are reactive. Engineers send tools out for calibration at or near their due date and wait for them to return. During that gap, productivity dips, jobs get delayed, and compliance exposure increases. SIMCO’s Push-Pull model completely reverses this inefficiency.

Rather than waiting for tools to expire, SIMCO proactively pushes fully calibrated, ready-to-use replacements to the engineer before their existing tools reach their due date. Once the replacement arrives, the engineer pulls the soon-to-expire tool out of service and returns it using the return kit included in every shipment. This one-for-one exchange is the backbone of the C.A.R.E. Package: a predictable, uninterrupted cycle of readiness.

By shifting from a reactive “send and wait” system to this seamless exchange model, Push-Pull removes the downtime that has long challenged field service organizations.

Why Push-Pull Matters to FSEs and Why It’s Central to SIMCO C.A.R.E.

The biggest benefit of the C.A.R.E. Package is simple: field engineers never have to wait for a calibration again. With replacement tools shipped approximately 30 days before the current tool expires, engineers stay fully equipped and customer-ready. There’s no need to borrow equipment, reschedule work, or improvise. The right tool is always in hand, calibrated and ready to use.

Push-Pull also brings an unmatched level of compliance control. The system is deeply integrated with SIMCO’s CERDAAC SIMCO Manager, which continuously tracks due dates, monitors every push and pull, and ensures less than 1% of tools fall overdue, while driving toward the ultimate target of 0%. Automated alerts, checkpoints, and escalations keep FSEs and quality teams fully aligned. What used to be a painful, manual process becomes a predictable, audit-ready workflow.

The simplicity of the C.A.R.E. logistics workflow is another major advantage. Each shipment arrives with calibrated replacements and a ready-to-go return kit, so engineers simply perform the swap and send the old tool back. There are no extra forms to hunt down and no scheduling coordination required. The process is fast, standardized, and completely traceable, a major relief for field teams juggling multiple priorities.

Push-Pull also introduces stronger oversight around out-of-tolerance (OOT) events. If a returned tool fails calibration, CERDAAC automatically flags it, opens a case, alerts quality, and documents the details for regulatory teams. This eliminates the guesswork and delays that traditionally accompany OOT investigations. The C.A.R.E. model ensures every event is handled quickly, consistently, and with full documentation.

Beyond day-to-day operations, SIMCO continuously improves its Push-Pull programs using Lean Six Sigma principles. Over time, this means optimized seed stock, increased in-house testing capabilities, reduced reliance on third parties, and faster turnaround on returned tools. Some organizations have seen annual savings of $1.5–$2 million as a direct result of Lean improvements introduced through SIMCO’s C.A.R.E. Package.

The Technology Behind the Push-Pull Advantage

Behind the scenes, the entire Push-Pull system is powered by CERDAAC, SIMCO’s purpose-built Calibration Cloud. CERDAAC forecasts inventory needs 120 days into the future, ensures the right tools are staged and ready, automates due-date notifications, manages escalations, and keeps every location in sync. It brings order, predictability, and transparency to what used to be one of the most difficult parts of field operations.

This technology is what allows SIMCO to deliver a truly proactive model, one where engineers no longer react to due dates, shortages, or surprises. Instead, the C.A.R.E. program keeps the whole process moving smoothly, like a conveyor belt that never stops.

The Bottom Line for FSEs

For field service engineers, the SIMCO Field Service C.A.R.E. Package means less waiting, fewer delays, and fewer compliance worries. Tools arrive ready to use. Expiring tools return effortlessly. Compliance stays tight. Audits become easier. Workflows feel lighter.

For organizations, the benefits run even deeper: stronger compliance, higher uptime, reduced capital tied up in spare equipment, happier customers, and measurable operational savings. Most importantly, it creates a field service model that is predictable, scalable, and designed for high-stakes industries where accuracy directly affects lives.

SIMCO’s C.A.R.E. Package brings all of this together through proactive, Lean-driven calibration management, ensuring total field readiness for every engineer, every tool, and every service call.

Learn More

Discover how SIMCO’s Push-Pull Advantage and Field Service C.A.R.E. Package can transform your field service operation.

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