Professional Services
Every SIMCO CERDAAC 4.0 customer has our Essential Support plan. Our Professional and Professional Plus plans offer additional guidance and support to help you relentlessly improve. Our highly-trained professional services staff can provide any software set-up, training, integration, or other support that you may require, including:
Implementation Services
To ensure a smooth start-up with CERDAAC software, each implementation is led by a SIMCO professional services manager who takes personal responsibility for ensuring your satisfaction.
Training Services
To help you get the most out of your CERDAAC solution, we offer on-site and web-based training for novice and advanced users.
Support Services
If you need assistance with CERDAAC software, we’re here to help via telephone or online support. SIMCO’s software support team provides real-time expert assistance and resolves the vast majority of customer issues on the very first call.
Customization / Integration Services
SIMCO’s personalized solutions are tailored to meet your unique requirements. Our professional services team can quickly deliver specialized reports, dashboards, and notifications and can integrate CERDAAC with your quality management, asset management, and ERP systems.
Support Offerings
Essential
(Included)
Online Help
Email Support
Phone Support Basic 10
Online Support Cases System Admin role
Professional
($550/Month)
Online Help
Email Support
Phone Support Basic 10
Online Support Cases System Admin role
Online Support Cases System Admin & Manager roles
In-depth Technical Support (PS)
3hrs/month
Professional Plus
($1,300/Month)
Online Help
Email Support
Phone Support Basic 10
Online Support Cases System Admin role
Online Support Cases System Admin & Manager roles
In-depth Technical Support (PS)
8hrs/month
Dedicated PS Assigned
Online Support Cases All Roles
Support Feature Definitions
Email Support – System Administrator or Manager roles email SIMCO Software Support at software-support@simco.com. Customers on the Essential plan will be limited to those described in Phone Support Basic 10.
In-depth Technical Support – This provides access to Professional Services at a reduced rate. Hours are allocated monthly and can be used anytime during the current quarter. Unused hours expire each quarter. Includes:
- Best Practices
- Use-case Specific
- Reports
- Data Imports
- Administrative Cleanup
Online Help – SIMCO CERDAAC 4.0 has extensive online help. Simply click on the Help link in the upper righthand corner of the app or click on the ? icon for context sensitive help.
Online Support Cases – SIMCO CERDAAC 4.0 has a built-in support portal. This is accessed by clicking the link in the upper righthand corner of the app. The link is available to the subscribed roles who will be able to open and monitor support cases.
Phone Support Basic 10 – SIMCO provides 10 minutes of phone support per question or issue. Phone access is reserved for users with a System Administrator or Manager role. Questions and configuration modifications are limited to tasks that can be performed in 10 minutes or less. Acceptable modifications include adding a new item to a picklist, adding a new field, etc. Phone support is offered Monday – Friday, 9:00 am to 5:00 pm in the Continental US. SIMCO observed holidays are excluded.